I recent forgiven it two stars just because there was no manual. And it was missing apart the tilt back recliner restraint which makes the chair kind of unstable but I do accept that it's wonderful it will raise go down but you can only tilt it back so far. Without that part it is hard to get and they're hard to contact every time I dial their number they hang up on me. The company is not responsible to their customers in the packaging sucked.